Two of the most unhelpful words whenever you are in the middle of trying to sort out a disagreement are the words “always” and “never.” It’s often the sign of a subtle (or not so subtle) bitterness or resentment that begins sentences like “You always…” or “You never…” And sometimes defensiveness does the same thing the other way around, “I always…” or “I never…” So sometimes when I’m involved in a tense counseling situation, I have been known to tell people that those words are under the ban.
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